Accounts Receivable – Bilingual Customer Service / Collections
Accounting Administration @Houston Support Center posted 4 weeks ago in Houston Support Center Shortlist Email JobJob Detail
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Job ID 1061
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Experience Experienced
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Qualifications Degree Bachelor
Job Description
Accounts Receivable – Bilingual Customer Service Specialist
At Carriage Services, Inc., we are committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry. It is our belief that the right quality of staff provides the necessary foundation to fuel our high performance culture and allows us to be the best at serving the needs of client families and communities nationwide.
Job Description
The Accounts Receivable – Customer Service Specialist works to ensure customer satisfaction and increase collections for all businesses in order to support the growth of the business and Carriage’s overall mission.
Primary responsibilities include, but not limited to:
· Cemetery and Funeral Accounts Receivable Collections.
o Analyze & review data extracted from various systems via spreadsheets to assess collection needs, patterns that relate to a problem, accuracy, abnormalities, etc.
· Support location accounts receivable collection efforts including but not limited to generation of collection letters and statements
· Provide support and training to field personnel about the collection process
· Generate (or review) collection related reports and distribute to field and Houston support
· Submit accounts to Third Party Collection Agencies
· Review, analyze and process cancellation requests while ensuring cancellation documentation is in compliance with applicable laws and internal policies
· Support Customer Service and Collection telephone lines
· Perform research to complete problem resolution regarding customer questions, issues and complaints
· Assist with cash application process (e.g. payments received through corporate clearing account such as lockbox and preauthorized debit)
· Monitor data from external vendors to ensure that reports are accurate and timely
· Process weekly commissions
· Ensure proper documentation is maintained to support issue resolution and adhere to SOX compliance requirements
Requirements
· Associates and or Bachelor’s degree preferred
· 1 – 2 years of customer service and collections experience
· Self-starter and ability to learn a task with minimal instructions
· Excellent analytical, problem solving, and organizational skills
· Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required
· Must have the ability to effectively manage change, accomplish business objectives and departmental standards.
· Strong interpersonal, verbal, written and telecommunication skills
· Ability to balance team and individual responsibilities and contribute to building a positive team spirit in alignment with Carriage’s high performance culture
· Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgement
· Bi-lingual in Spanish is a plus
Company Overview
Carriage Services is a leading provider of professional funeral and cemetery services and products in the United States. Headquartered in the vital, thriving city of Houston, Texas, Carriage is reaching out to care for families in diverse communities throughout the country. Carriage Services is changing the face of the funeral and cemetery industry in the United States. We invite you to be a part of this sweeping change. Carriage Services is an equal opportunity employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Physical setting:
- Office
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- AR: 2 years (Required)
- Cash Posting: 2 years (Required)
- Collections: 2 years (Required)
Work Location:
- One location
Work Remotely:
- No
HP1
Job Type: Full-time
Pay: $15.00 – $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: One location